FAQ
General
How do you ensure the production quality of building materials in your factory? What are the related guarantees?
Niumaterial attaches great importance to the quality of our products. We will carefully select raw materials and conduct strict inspections before production. We use modern production equipment and advanced technology. Our products have passed ISO 9001, BV, CE certification, etc.;
If you have specific inspection standards, we can develop customized processes that suit your standards. In addition, you are welcome to visit and inspect our factory during the production of our products.
How to get a quote for large-volume orders?
To request a large-volume quote for our existing products, please click here and fill in the form. A Niumaterial sales representative will contact you as soon as possible.
Can I enjoy special pricing for large-volume orders?
Of course, we offer preferential prices for orders of 10 tons, 20 tons and pallet sizes. For orders of multiple pallets or container quantities, please click here and fill in the form. A sales representative will contact you as soon as possible.
Product Related
What is MOQ?
Stock model, minimum order quantity 1 ton！
Are samples free or do I need to pay?
If you do not need to print a custom logo or other artwork on the product, there will be no charge. Simply click here and fill in the form, tell us your address, required sample specifications, address, freight collect account, correct freight charges.
Custom Made
Can I have my unique customization?
Yes, Niumaterial offers a range of product customization options to ensure our products meet your specific needs.
What about packaging? Can I have custom packaging?
Whether you require carton packaging, woven packaging, pallet packaging or other additional custom packaging (special labels, branding, etc.), Niumaterial can make your vision a reality.
Serve
What after-sales service do you provide?
Technical Support: Our team of experts are ready to help you diagnose and solve any technical problems or challenges you may encounter;
Customer Support: We can provide product guidance and suggestions as well as order tracking and delivery updates based on your specific requirements, ensuring a smooth and worry-free process from purchase to receipt;
I am purchasing products from another supplier but need better service, can you provide the same or lower price?
We strive to provide the best service. Niumaterial offers competitive prices and can tailor a competitive quote for you. If you have any questions or concerns, please feel free to call, email or live chat with our customer service team.
Payment
What payment methods do you have?
Niumaterial accepts payment via PayPal and LC, but for new customers, we currently only accept payment via 50% T/T. On the other hand, if you are a long-term customer and encounter financial constraints, we offer OA credit options.
What are your shipping terms?
a. For small trial orders, it can be shipped by air or express: FEDEX, DHL, UPS, TNT, etc.
b. For large orders, we arrange sea or air transportation according to your requirements.
When can I receive the goods?
It depends on whether you need customization. If not, we can ship within 7 days if we have stock. If there is no stock and customization is required, it will take 7~15 days!
It will generally be received in about 45 days after shipment, but the specific time to receive the goods depends on factors such as your port, shipping date, customs clearance time, etc.
Still Have A Questions?
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